Return Policy

Return Eligibility:

• Items must be returned within 30 days of receipt.
• Products must be in their original condition and packaging, unused, and undamaged.
• Custom or personalized items are non-returnable unless they arrive damaged or defective.

Return Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
• We recommend using a trackable shipping service for your return, as we are not responsible for lost or undelivered items.

Condition of Returns:

• Returned items must be in new, unused condition, with all original tags and packaging.
• If items are returned in a condition that does not meet our criteria, the return may be refused or a restocking fee may be applied.

Refund Policy

Refund Processing:

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days to the original payment method.

Non-Refundable Items:

• Shipping charges are non-refundable, except in cases where the return is due to our error.
• Gift cards and any promotional discounts used in the purchase are also non-refundable.

Partial Refunds:

• In some cases, partial refunds may be granted for items that are not in their original condition, have missing parts, or are returned after the 30-day return period.

Exchanges:

• If you need to exchange an item for a different size or color, please contact us. We will process the exchange once the original item is received and inspected.